Platform behind 115M+ visits, Solv AI — anchored by ClearPay AI and voice agent Maya — accelerates the revenue and operational efficiency providers need now.
SAN FRANCISCO–(BUSINESS WIRE)–Solv, the healthcare technology company powering on-demand care for providers across the country, today announced Solv AI: a suite of AI tools anchored by ClearPay AI, designed to automate insurance verification and surface a patient’s out-of-pocket cost at time of service, and Maya, an AI voice agent that automates patient communications and scheduling. Together, they help medical practices operate faster, smarter, and more profitably at a moment when consumers expect healthcare to work with the speed and intelligence of the rest of their digital lives.
The launch marks Solv’s evolution from patient access platform to full AI operating system for on-demand care, supporting everything from patient intake and scheduling to insurance verification, payments, communications, and voice automation.
From OpenAI to Amazon to Google and Meta, the largest technology companies in the world are building AI-first healthcare experiences for consumers. OpenAI alone reports that more than 40 million people globally ask ChatGPT healthcare questions every day, with nearly 2 million weekly messages about insurance costs alone. But every one of those AI-powered journeys eventually leads to the same place: a provider’s front desk, and most clinics aren’t equipped to meet the expectations consumers now walk in with.
“The consumer AI moment in healthcare is here and Solv’s advantage is rooted in scale and real-world deployment with more 115 million appointments booked and 30 million insurance cards processed, giving our models a depth of context no synthetic dataset can match,” said Heather Fernandez, Founder and CEO of Solv. “In 2026, consumers will prefer interacting with AI that can actually solve their problem over a human who puts them on hold. Solv AI exists to help providers meet that new standard of providing answers and action immediately.”
ClearPay AI and Maya Build Trust and Meet Rising Consumer Expectations
Unlike emerging AI tools built on public or synthetic data, ClearPay AI is configured using each provider’s own payer contracts, fee schedules, and visit patterns. Composed of four AI agents — including an AI insurance engine that reasons through payer rules and coverage logic in real time — ClearPay AI is trained on each provider’s data, never shared across providers, and always processed in compliance with HIPAA standards. The result is AI shaped by each practice’s actual operational environment, not generic public datasets.
ClearPay AI addresses healthcare’s most persistent patient frustration: not knowing what care will cost until a bill arrives months later. In a survey of 4,000 Solv users, 42% said they skipped or delayed care in the past year because they feared the cost. Medical debt remains a leading driver of financial distress in the U.S. ClearPay AI changes that dynamic without sacrificing the patient experience, with Solv partners reporting an average NPS of 84, showing that when patients get a clear number up front, trust stays high.
Launched in mid-2025, Solv’s AI voice agent, Maya, has processed nearly 650,000 calls, automating routine phone workflows like booking visits, processing payments, and routing care requests. Maya handles a call every 17 seconds, with one third of interactions happening on nights and weekends.
“Maya books over 1,000 patient visits a month for us. Because she can answer every call, book visits, and take action on her own, she saves our staff over 380 hours of work each month. That lets our team focus on the patient standing in front of them. She’s never frustrated, never overwhelmed, and she’s working even when we’re closed,” said Shauna Kohleffel, VP of Operations at Little Spurs Pediatric Urgent Care.
Behind ClearPay AI and Maya, Solv AI delivers an integration and automation layer that connects to the EHR and practice management tools clinics already use. APIs and secure RPA enable rapid deployment across modern and legacy systems, surfacing existing capacity so AI agents can plug in and take action from day one. With connections spanning 150+ EHRs, clinics get a consistent AI-Ready foundation at scale.
“We understand how this industry works, the workflows at practices and we can make an impact for providers that are ready to go beyond experimenting with AI,” Fernandez said. “This is about meeting consumer expectations, protecting revenue, and staying competitive. If your practice can’t respond instantly and operate around the clock, patients will simply go elsewhere.”
About Solv
Solv is an AI-first healthcare platform powering on-demand care for medical providers nationwide. Solv’s operating system helps practices automate patient access, communications, eligibility, and revenue workflows — enabling faster care delivery, lower administrative burden, and better patient experiences. Learn more at [solvhealth.com].
Contacts
Media contact: Ken Shuman ([email protected])
