Designed to apply intelligence at the point of receipt, the platform processes both structured and unstructured inbound patient data to enable hands‑off integration into downstream systems.
SEATTLE–(BUSINESS WIRE)–Concord Technologies (“Concord”), a leader in Secure Document Exchange, Intelligent Document Processing, and Interoperability solutions, now offers Concord Direct Message, a Direct Secure Messaging (DSM) service, within its Concord Connect™ platform. This expansion strengthens the ability for healthcare organizations to control and standardize patient information at the moment it enters their ecosystem, enabling consistent, AI‑driven processing as data is received, classified, and integrated across systems.
Healthcare leaders face mounting pressure to enhance care coordination, minimize delays in patient intake, and accelerate the integration of patient data into both clinical and administrative workflows. These challenges are compounded by the sheer volume of information received and the significant manual effort required to process it. In today’s healthcare landscape, organizations must manage data coming from an increasing number of channels, with digital fax and Direct Secure Messaging (DSM) being the two most prevalent methods.
DSM, a secure transport protocol for the encrypted exchange of structured healthcare information between trusted entities, now natively supported within Concord Connect™, operates as part of a broader intake model that applies intelligence immediately upon receipt rather than functioning as a standalone messaging pathway.
The addition of DSM enables Concord Connect™ to unify inbound patient information through a single, centralized intake model. Regardless of format or source, Concord’s Practical AI™ automatically classifies and standardizes the data for seamless integration before staff intervention is required. Both structured and unstructured data can be standardized and processed straight-through to the appropriate systems of record. This process, known as Straight-Through Processing, enables hands off processing from receipt to systems of record, reducing friction, accelerating workflows, and allowing healthcare organizations to act on critical patient information as soon as it arrives.
“It is energizing to witness the positive response to DSM,” said Chris Larkin, Chief Technology Officer. “Concord’s ability to intelligently receive and process both structured and unstructured data addresses one of healthcare’s most persistent challenges: fragmented intake workflows,” Larkin continued. “By integrating multiple modalities like Digital Fax and DSM into a single platform, and single user experience, we’re enabling providers to triage and route patient information faster than ever before.”
“At Concord, our mission is to help build a faster, more connected healthcare ecosystem,” said William Cavanaugh, Chief Executive Officer. “By expanding the capabilities of Concord Connect, we are reimagining how patient information moves across healthcare so it can be accessed, understood, and acted on without delay. Our continued investment in intelligent data processing brings structured and unstructured information together into unified workflows, enabling organizations to operate with greater speed, resilience, and confidence. This innovation is about more than technology. It is about empowering our customers to deliver better care through seamless coordination, stronger interoperability, and a shared foundation for the future of healthcare.”
About Concord Technologies
Concord Technologies is a leading provider of Secure Data Exchange, Intelligent Document Processing, and Interoperability solutions to healthcare providers, payers, and other highly regulated businesses. For over 30 years, Concord has transmitted billions of sensitive records containing valuable patient information securely and reliably across the company’s digital health network. Today, Concord processes more than 4 billion pages of protected data annually and is recognized for its Practical AI™ approach to solving administrative and interoperability challenges in healthcare.
Contacts
Dan Conley, President
Beacon Communications
[email protected]
Julie Freguia, Chief Marketing Officer
Concord Technologies
[email protected]
