Added leadership will further scale the AI-powered HXI platform that connects 450 healthcare organizations, including 50 of the 60 largest US health plans, with the members they serve
LOS ANGELES–(BUSINESS WIRE)–mPulse, a leader in Health Experience and Insights (HXI), today announced two executive appointments: Harish Nanda as Chief Technology Officer and Erin Kowalow as Chief Business Operations Officer. The addition of these roles to mPulse’s strong leadership team will help drive the next wave of innovation, scale, and customer impact as mPulse expands its role as the connected engagement and insights partner for health plans and healthcare organizations nationwide.
mPulse already operates at remarkable scale. Its HXI platform unifies member data and communications to power more than four billion consumer touchpoints each year. Nanda will further enhance and expand the company’s technology vision and Kowalow will refine and streamline operational and process discipline to allow mPulse to move faster, extend the reach of AI-driven insight, and help health plans turn every member interaction into stronger relationships and foster better health outcomes.
A technology leader to power the next generation of HXI
Nanda brings more than 25 years of technology leadership across healthcare, health tech, financial services, insurance, and strategy consulting with deep expertise in applying AI and in building and scaling high-performing technology organizations. He joins mPulse from Acentra Health, where he spent seven years as Executive Vice President and Chief Technology Officer, leading the company’s global technology team. Earlier in his career, he held senior technology roles at Alvarez & Marsal, Symetra Financial, Point B, and Microsoft.
At mPulse, Nanda will lead the evolution of the HXI platform, advancing the AI and predictive capabilities that help customers reach more members, engage them more effectively, and close gaps in care and equity.
“mPulse is built on a mission I deeply believe in helping healthcare organizations build lasting relationships with the people they serve,” said Nanda. “The opportunity ahead is extraordinary. By connecting predictive insights with member engagement, we can make every interaction more relevant, more supportive, and more impactful. I’m energized to lead the next generation of the HXI platform with this talented team and to help our customers reach more members, deepen engagement, and advance better health outcomes and health equity.”
An operations leader to turn ambition into execution at scale
Kowalow steps into the newly created role of Chief Business Operations Officer, where she will drive operational excellence across the enterprise, aligning the processes, tools, and teams that allow mPulse to deliver faster and more consistently for its customers. Most recently as Executive Vice President of Product Delivery, she brought mPulse’s product, engineering, and delivery teams closer together, helping customers see results sooner and making each release more reliable and predictable. Before joining mPulse, she held senior leadership roles at Zipari and Lumeris, guiding teams through periods of rapid growth and complex post-acquisition integrations.
In her expanded role, Kowalow will carry that momentum across the business, strengthening how mPulse collaborates, executes, and scales to meet growing customer demand.
“Our customers count on mPulse to deliver meaningful experiences for their members, and that only happens when our teams are aligned, supported, and empowered,” said Kowalow. “In this role, I’m focused on giving teams across the business the clarity, tools, and connection they need to do their best work, so we can keep our promises, move faster, and create better experiences for the health plans and members we serve.”
Positioned for what’s next
“Harish and Erin are exactly the leaders mPulse needs as we step into our next phase of growth,” said Bob Farrell, CEO of mPulse. “Harish has a proven record of building strong technology teams, turning AI advances into real results, and connecting technology strategy to business impact. Erin has already shown how shared purpose, clear priorities, and strong support can unite teams and help them deliver their best work. Together, they give us the technology vision and operational discipline to innovate faster, scale with confidence, and bring even more value to our customers, all while staying true to the mission that has defined mPulse from the start: helping healthcare organizations build lasting relationships with the people they serve.”
For more information about mPulse’s leadership team, please visit www.mpulse.com.
About mPulse
mPulse, a leader in digital engagement and communications solutions for the healthcare industry, is transforming consumer experiences to deliver better, more equitable health outcomes. By combining AI-powered analytics, omnichannel outreach, and digital health navigation technology, mPulse creates personalized health journeys and provides advanced insights to facilitate collaboration across the healthcare ecosystem. With over a decade of experience and more than four billion consumer-related transactions annually, mPulse is the trusted health experience and insights partner for over 450 healthcare organizations. To learn more, visit www.mpulse.com.
Contacts
Olivia Mannion
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