New offering gives Walmart customers access to a dedicated healthcare advocate, with services covered by insurance for eligible customers nationwide
REDWOOD CITY, Calif.–(BUSINESS WIRE)–Solace Health (Solace), the leading healthcare advocacy platform, today announced it is now available through Walmart’s Better Care Services platform. Customers browsing the virtual care section of Walmart’s site will now find Solace listed among available care options and can be matched with a health advocate of their own. Solace advocacy services may be covered by insurance.
U.S. adults spend the equivalent of an eight-hour workday every month* coordinating healthcare for themselves or their families; most of it is administrative work that happens between appointments rather than during them. A Solace advocate takes that work on by finding specialists, booking appointments, retrieving and organizing medical records, joining doctor’s visits remotely, keeping physicians on the same page, and resolving insurance issues.
“When someone gets a diagnosis, or a parent is coming home from the hospital, they often don’t realize an advocate is even an option,” said Jeremy Gurewitz, CEO and co-founder of Solace. “People shouldn’t have to discover advocacy at their lowest moment. Now they can find it in a place they already visit on an ordinary day.”
“Helping customers live better includes making healthcare easier to navigate,” said Leslie Fletcher, Vice President, Strategy and Partnerships, Walmart U.S. Health & Wellness. “By adding Solace to Better Care Services, we’re connecting customers with personalized support that can help take complexity out of the healthcare experience and make it easier to get the care they need.”
Solace advocates are registered nurses and other healthcare professionals with an average of 16 years of experience in healthcare. Each patient works with the same dedicated advocate throughout their journey, connecting however works best for them: by phone, video, text, or email.
Better Care Services connects Walmart customers with third-party care options, making care more accessible and convenient, so customers can find support that fits their needs. Solace joins the platform as a healthcare advocacy option, giving customers a way to handle the parts of care that happen outside the doctor’s office.
Walmart customers can navigate healthcare with their own advocate by checking their eligibility at https://www.solace.health/walmart.
About Solace
Solace Health is the leading healthcare advocacy platform that connects patients with dedicated, trained healthcare advocates who navigate the healthcare system on their behalf, improving outcomes and time-to-care. Founded in 2022 by Jeremy Gurewitz and Sara Sargent after their own experiences with a fragmented healthcare system, Solace empowers patients to take control of their care journeys. Solace advocates—healthcare experts with 16 years’ experience on average—coordinate with providers, guide patients through complex care decisions, and ensure continuity of care, helping patients and families overcome the barriers that stand in the way of better healthcare. Learn more at https://www.solace.health/walmart.
*Based on a 2023 report by The Harris Poll and the American Academy of Physician Associates
Eligibility varies by plan. Advocates do not provide medical or legal advice or services.
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