AXA Upgrades “Dr@Live” with New Features

One-stop service encompassing eQueuing, eAppointment, doctor consultation and same-day medicine delivery

HONG KONG, July 11, 2023 /PRNewswire/ — AXA Hong Kong & Macau (“AXA”) announced today the launch of the enhanced “Dr@Live” medical service, providing a seamless one-stop health management experience which enables customers to receive appropriate medical care and medications without hassle.

Members of eligible AXA Employee Benefits policies can now enjoy the new features of “Dr@Live”. In addition to the teleconsultation service, AXA has further strengthened its doctor network, offering teleconsultation with traditional Chinese medicine practitioners and psychiatrists to cater for various medical needs. Whether it is an in-person or  virtual consultation, customers can join an eQueue or make eAppointments at ease. The reminder feature also keeps customers on schedule with their appointment. The newly upgraded “ePrescription” feature includes medicine home delivery service for free – as quick as delivering within the same day of consultation. The new one-stop digital healthcare experience, with hassle-free online doctor search, consultation and prescription services, helps our customers save waiting time for doctor consultation and gets much-needed rest when feeling unwell.

The comprehensive upgrade of “Dr@Live” has optimised AXA’s health and wellness ecosystem for Employee Benefits with efficient digital tools, robust medical networks and high-quality physical services through “AXA Medical Centre”. From prevention, diagnosis and treatment, to rehabilitation support, the holistic health management services ensures customers receive all-round care throughout their life journey, bringing to life AXA’s commitment in providing suitable and caring services and products to its customers.

Emily Li, Chief Employee Benefits & Wellness Officer, AXA Hong Kong & Macau said, “Digital healthcare services remain popular post-COVID-19.  We find that Hong Kong people are always too busy to queue at the clinic for doctor consultation even when they feel unwell, resulting in possible delay of treatment. Hence, we have strengthened the medical services of ‘Dr@Live’ where our customers can make appointments and queue for doctor consultations on ‘Emma by AXA’ easily. We have also elevated our ePrescription service to same-day medicine delivery that enables timely and appropriate medical care for our customers – and it is free of charge now.

As the leading Employee Benefits provider in Hong Kong, AXA will continue to monitor market developments closely and provide prime quality of employee benefits services and innovative products to address the needs. The comprehensive upgrade of ‘Dr@Live’ reinforces our commitment to providing unparalleled services and being a lifelong partner for our customers.”

In addition to “Dr@Live”, all AXA policyholders can enjoy a fully digitalised health management experience with the all-in-one insurance and health services platform “Emma by AXA” to manage and update policy information and services, submit and track claims applications, search for network doctors or medical institutions, and access a wide range of AXA BetterMe physical and mind health support services.

About AXA Hong Kong and Macau 

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 51 markets and serving 93 million customers worldwide. Our purpose is to act for human progress by protecting what matters.

As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve.  At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers’ needs and leveraging and investing in technology and digital transformation.

We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles – as an investor, insurer and an exemplary company. 


Certain statements contained herein may be forward-looking statements including, but not limited to, statements that are predictions of or indicate future events, trends, plans or objectives. Undue reliance should not be placed on such statements because, by their nature, they are subject to known and unknown risks and uncertainties and can be affected by other factors that could cause AXA’s actual results to differ materially from those expressed or implied in the forward-looking statements. Please refer to Part 4 – “Risk factors and risk management” of AXA’s Universal Registration Document for the year ended December 31, 2019, for a description of certain important factors, risks and uncertainties that may affect AXA’s business, and/or results of operations. AXA undertakes no obligation to publicly update or revise any of these forward-looking statements, whether to reflect new information, future events or circumstances or otherwise, except as part of applicable regulatory or legal obligations. 

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